"Our Customer Service Representatives from Eterna Indonesia had help increase our coverage for customer communication by 30% and ensure our customers service emails are addressed with timely responses."
Wesley Armstrong
Director of Customer Service
"The Eterna team has significantly contributed to our overall customer satisfaction and retention rate. Their professionalism, empathy, and willingness to go the extra mile have left a lasting positive impact on our customers. By ensuring a seamless experience throughout the customer journey, they have played a key role in turning satisfied customers into loyal advocates for our brand."
Isaiah Newkirk
Retention Department Manager
"By taking care of our sub-contractor and employee's needs, the Eterna team supports our commitment to prioritizing customer satisfaction, which is our top priority. Their expertise and experience enable them to quickly respond to any issues that could potentially hinder installations, ensuring customers have a seamless and delightful installation experience."
Denise Prado
Sub Contractor Manager
"The Eterna team has been a crucial factor in making the department as successful as it is today. Going above and beyond to learn whatever is needed to get the job done."
Anthony Sgambati
Senior Manager of Inspection & Interconnection
"Before the Indonesian team from Eterna, we had gaps in our coverage that caused our processing times to be slow and inefficient. With them joining our team, we have been keeping a steady flow for all of our team members."
Gabrielle Price
Revision Department Assistant Manager
"The Indonesian team from Eterna has contributed by helping our whole process run smoother and quicker. Having them on the team helps tremendously as it allows us to split up the workload and ensure everything gets completed in a timely manner. They are always helpful and very communicative and any issues arise."
Jaquelyn Barker
Scheduling Admin Assistant
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