ESP is a leading energy provider committed to delivering reliable and customer-focused power solutions. With a strong presence in the energy sector, ESP combines innovation with a dedication to service excellence, ensuring customers receive dependable support and seamless communication throughout their energy experience.
ESP, a leading energy company, started working with Eterna Indonesia in March 2024 to enhance their customer advocacy efforts.
Eterna Indonesia supplied ESP with skilled professionals to fill their Customer Advocate roles. These specialists were trained to align with ESP's customer engagement strategies and industry standards.
With the addition of these advocates, ESP successfully improved customer satisfaction and communication, maintaining a turnover rate below 10% and reinforcing its commitment to delivering exceptional customer service.
Join us for a 30-minute discovery call to explore your goals, discuss tailored solutions, and introduce you to Eterna Indonesia's services.
