CUSTOMER FACING AND OPERATIONS

Affordable Expertise for Better Operations and Happy Customers

Run your business smoothly while enhancing customer satisfaction with expert support
tailored to your needs.

No cost until you hire!

Operations & Customer-Facing

Eterna Indonesia offers comprehensive engineering services tailored to meet your project’s unique requirements. Our expert team leverages advanced tools and methodologies to deliver accurate, compliant, and high-quality solutions across various industries.

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Our Expertise

Hire top Operations and Customer-facing talents across all specializations for your business.

Contract Management

Handle contract documents and agreements, ensuring compliance and effective performance.

Permitting Coordination

Manage permits and administrative regulatory compliance with authorities, facilitating smooth project execution.

Customer Support Services

Address customer inquiries and issues, providing exceptional support and satisfaction.

Project Management

Coordinate and oversee projects from start to finish, ensuring timelines and specifications are met.

Resource Allocation

Efficiently manage human and material resources to optimize productivity and outcomes.

Partner Relations

Facilitate partnerships and project management, ensuring effective collaboration and business alignment.

Monitoring Representative

Handle customer and third-party communication to effectively coordinate system activation and monitoring in a timely manner.

Customer Success Management

Enhance customer satisfaction and retention by optimizing customer communication throughout the project.

Electrical Service Change

Manage changes to electrical services efficiently in accordance with utilities and design regulations.

Installer Coordination

Align installers with project requirements, ensuring smooth install scheduling and contractors coordination.

Dealer Support

Provide crucial assistance to dealers in project coordination, helping them meet their goals and improve performance.

Why Eterna

Simplify Your Operations

Let us handle the complexities. We manage contracts, permits, and customer relationships so you can focus on growing your business.

Tailored for Your Needs

Expert support where it matters most. From project management to resource allocation, we ensure your operations are efficient and compliant.

Industry-Specific Expertise

Versatile solutions for any industry. With experience in Solar Sales and Installation, we adapt quickly to meet your unique challenges.

Our Customer Service Representatives from Eterna Indonesia have helped increase our coverage for customer communication by 30% and ensure our customers service emails are addressed with timely responses.

Wesley Armstrong

Director of Customer Service

The Eterna team has significantly contributed to our overall customer satisfaction and retention rate. Their professionalism, empathy, and willingness to go the extra mile have left a lasting positive impact on our customers.

By ensuring a seamless experience throughout the customer journey, they have played a key role in turning satisfied customers into loyal advocates for our brand.

Isaiah Newkirk

Retention Department Manager

The Indonesian team from Eterna has contributed by helping our whole process run smoother and quicker.

Having them on the team helps tremendously as it allows us to split up the workload and ensure everything gets completed in a timely manner. They are always helpful and very communicative and any issues arise.

Jaquelyn Barker

Scheduling Admin Assistant

By taking care of our sub-contractor and employee's needs, the Eterna team supports our commitment to prioritizing customer satisfaction.
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Their expertise and experience enable them to quickly respond to any issues that could potentially hinder installations, ensuring customers have a seamless and delightful installation experience.

Denise Prado

Sub Contractor Manager